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Customer Satisfaction is #1. At BananaToys.com we strive to sell the highest
quality brand products, but there is always that 1% we do have to worry
about. Please notify us within within 30 days
of receipt of the order.
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All customers MUST
contact Customer Service first to obtain a Return
Merchandise Authorization Number. The purpose is to notify our
warehouse of your incoming return package and that it does not get lost.
Packages returned to our warehouses without a RMA# will NOT be accepted and
returned back to shipper.
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Return Merchandise Form
Please fill out the Return Form and include it with the package when you send
it back to us.
Return Merchandise Form
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So you just opened it and it's broken already!! What's up with that?
Well like we said we strive to sell the highest quality, but we can't
control defects, we just sell the toys we don't make them. We do appreciate
your understanding though. Just email us:
BananaGuy@BananaToys.com
Let us know what's wrong with the toy and we'll send you a brand new
replacement. Pretty Simple!
*Note* Some manufacturers such as Tyco RC, NKOK, etc. require customers to
send defects directly back to the manufacturer for service or returns. Under
those rules, BananaToys.com cannot accept direct returns, customers will
have to contact them directly.
TYCO R/C:
1-888-557-TYCO
FISHER-PRICE:
1-800-432-5437
NKOK:
1-888-656-5869
NIKKO:
1-800-73-NIKKO
KID GALAXY:
1-800-816-1135
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Messed Up My Order
Did we mess up your order? Sorry about that, it was probably an honest
mistake by our packaging department. We're only human you know.
Just email us:
BananaGuy@BananaToys.com
Explain the situation and we'll do our best to fix it ASAP.
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So you changed your mind and you decided you just don't want it huh?
Great, just email us and let us know:
BananaGuy@BananaToys.com
Unopened/Original packaging (NEVER played with) products
ONLY,
within 30 days we will gladly credit your credit card/PayPal account
once the package is received by our warehouse and examined by our Returns
Dept.
We cannot accept toys that are opened
and/or played with by the child.
Shipping costs are non-refundable.
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So you just ordered it and now you want to cancel it? How come?
Not Shipped yet - email us ASAP and we'll sadly cancel your
order.
Email us:
BananaGuy@BananaToys.com
It would be nice if you could tell us the reason why you decided to cancel
your order too.
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Shipped already (received "WooHoo" email) - means it has already
left our warehouse.
Feel free to ship the package back, but unfortunately shipping costs are
non-refundable.
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BananaToys.com does not guarantee or have warranties on product life cycles
especially after it has been played with.
Products under these circumstances
Cannot be returned.
Please contact the manufacturer regarding warranties.
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Once the product is shipped back to our tech dept, our BananaReps will
examine the returned products. Our accounting department will then credit
back the credit card/PayPal used to place the initial order.
You should see the credit on your credit card statement on the next billing
cycle, depending on your credit card company.
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